The items took a long time to receive them. We still have to wait for other items that we ordered in Aug. Showing we will not receive it mid-Feb

The ordering process on the website was super easy and efficient and I appreciate the email updates on the timing of when products are expected to ship.

I found the website to be gorgeous, and I love the products you sell. My only constructive feedback is that the site is quite slow to load, but apart from that, I found the whole experience very positive. I expect to remain a customer for a long time :)

I ordered a Tulip Table yesterday. Rove was experiencing a high call volume, so it took a few calls, a left message and an online attempt before I could place my order. Despite my initial frustration, everyone I dealt with was polite and helpful online and my call was returned within an hour. Good service on a busy day.

Rove Concepts has been phenomenal, not have they provided us with a stunning product, when we had shipping damage to our table base, they fixed the issue right away. We ordered the Oval Tulip table in white, (stunning) and the base was damaged during shipping. I contacted Rove Concepts with pictures of the damage, and in record time, our replacement base was on its way. I have had only one experience with damaged furniture during shipping, and Rove Concepts made the process painless. The staff was amazing, and responsive. I love Rove Concepts, we live in a more rural area and dont have access to the modern quality pieces you could get in a larger city. Rove is my Go To now for these kinds of pieces. thank you so much Rove, you have made our home beautiful with your products and you have also made is seamless and pain free. Marla

This review is about my experience with deciding and ordering a sectional couch online, not with delivery or the product itself (as it has not yet shipped). I found the site easy to use, and easy to compare various products. I liked the videos as well. The options when it came to ordering were well-described and intuitive to use. I particularly liked the inclusion of precise dimensions, as the space I have is small and such dimensions are imperative. The response once the order was placed was certainly more than adequate, explaining exactly what would happen next and how long my order would (likely) take.

Easy, user friendly, fast and efficient with a good selection of quality products. Found what I was looking for and now waiting for delivery.

The experience of ordering was very positive product was easy to access, a number of reviews to read. Pricing was what I expected.

Just became a member! Excited to purchase with Rove and to learn what the experience is like. So far, ordering has been simple. 3 things to call out: 1) wish the images updated with the configurations chosen so you could 'see' the choice before buying (some are included in the scroll but an instant refresh would be great); 2) the site is slower, got a few messages saying I needed to refresh as I'm guessing site improvements are being made? 3) purchase screen seemed to skip over the 'confirm' stage and after I submitted payment it just confirmed the order. which is ok but would've loved a 'confirm purchase' step. will leave another review when I actually get the order if helpful.

Very good website, easy to navigate. However, some of the furniture pieces are limited to a few photos only, just like the unit we bought. We hope the colour will be true just like shown in the pictures.

We love our Aubrey Armchairs! When one of the chairs came with shipping damage we were disappointed. Rove Concepts sent us another chair in a timely manner. They are so easy to work with and we get so many compliments on these chairs. There are comfortable and stunning!