At Rove Concepts, we strive to deliver your purchase with excellent service and flexibility, every time.

Rove's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.

We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. Roveconcepts.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Standard Shipping

Standard Shipping includes a delivery to the threshold, described as the "first dry area" such as a garage or lobby/service area of a high-rise building. Please note Standard delivery does not include inside delivery, assembly, or removal of debris/ packaging. Signature is required for all deliveries unless shipped with UPS or small parcel carriers. Standard shipments have an estimated transit time of 2-3 weeks in the US and 2-4 weeks in Canada.

White Glove Shipping

White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. If you are considering a return please request to keep the packaging. Please note, this service does not include the installation of wall mounts for products that use French Cleats, nor does it include the installation of light fixtures. White glove shipments have an estimated transit time of 2-3 weeks in the US and 2-4 weeks in Canada.

Customer Pick Up

We offer free pick-up option from our US and Canadian warehouses.

During checkout, if a shipping address within California or British Columbia is entered our system will automatically offer customer pick-up as a shipping option. While the lead time is typically shorter for this option, please note that orders will not be ready for pick up within the same day and you will be notified directly as soon as your order has been prepared. Full warehouse address, contact information, and pick-up availability will be provided in the same email.

Orders can only be held for pick up for 15 calendar days so please notify us if you require further time, storage fees may apply. If a third party is collecting your order please notify us in advance and ensure that they bring a photo ID or our warehouse team may deny pick up.

We recommend bringing a larger vehicle and a friend to help carry the order, as our warehouse team will not be able to assist with loading. Roveconcepts.com is not liable for any loss, shipping damage, cost, or expense once the warehouse transfers possession of the order to the customer or the customer's appointed party. If you are considering a return please request to keep the original packaging.

Full payment is required for custom orders. A non-refundable administration fee of $100 will be applied to orders containing custom product(s). Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded.

For orders placed before November 15, 2024, the custom order lead time is an all-encompassing 14 - 20 weeks. Orders placed between November 15, 2024, and December 14, 2024, will have an all-encompassing lead time of 22 - 26 weeks. For orders placed between December 15, 2024, and February 15, 2025, the lead time will be 18 - 22 weeks. Starting February 16, 2025, the lead time for orders placed on or after that date will return to 14 - 20 weeks.

Production and delivery lead times are estimates. Orders placed before November 15, 2024, are eligible for cancellation if lead time exceeds 26 weeks. Orders placed between November 15 and December 14, 2024, are eligible if lead time exceeds 32 weeks. Orders placed between December 15, 2024, and February 15, 2025, are eligible if lead time exceeds 28 weeks. Starting February 16, 2025, orders are eligible for cancellation if lead time exceeds 26 weeks. 

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges. 

The Rove Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.

If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of Rove’s effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and Rove has full discretion on how the order’s items are to be handled.

In Stock

Orders in stock take approximately 1-2 business days to be set up for shipment at which point you will receive an email notification.

Pre-order and Custom

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 1 - 5 business days to complete.

Warehouse Processing

US orders have an average 1-4 business day processing time prior to shipment and Canadian order processing time is up to 1 week. The warehouse processing time can take up to 2 weeks. An email notification with tracking details will be sent as soon as the order ships from the warehouse.

Transit Lead Time

Standard Shipments and White Glove Shipments have an estimated transit lead time of 2-3 weeks in the US and 2-4 weeks in Canada. Once the delivery company has picked up the order you will receive an email with the tracking information.

Local Delivery

Customers with local delivery will be contacted to schedule delivery within 2-3 business days from when all stock arrives at the warehouse. From there, delivery will typically take place within 1-2 weeks.

If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rove 's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order's items are to be handled.

You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.

For purchases in the USA and Canada, the destination state, province or territory will determine the sales tax applied to your order.

Coupon codes and Vouchers are limited strictly to one per order. Trade Program discount cannot be applied in addition to promo codes.

Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order.

A Voucher is valid for 6 months from the date it is received. A voucher can only be used for furniture, accent, and decor items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.

Vouchers are not applicable to shipping charges or taxes. Vouchers hold no cash value and are not exchangeable for cash. The buying and selling of vouchers is restricted.

Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Rove Members Program vouchers cap at C$300.

The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.

The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.

If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.

Review credits and photo credits will be added to your account up to 3 business days after submitting your review.

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments. Both the currency and tax for payments are based on the Shipping Address, if an order is shipping to Canada and the billing address is in the USA the card will be billed in CAD with provincial taxes and vice versa. Please note that additional admin/exchange fees may be charged by your credit card provider. We do not accept cheques with a billing address outside of the US or Canada.

While we will use our best efforts to fulfill all orders, Rove Concepts cannot guarantee the availability of any particular product displayed on this Site. Rove Concepts reserve the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices online are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

All orders from Los Angeles The Outlet by Rove Concepts are FINAL SALE, SOLD AS IS, while supplies last. Items may vary depending on when you visit the Outlet, as the inventory on hand is subject to change. Items sold at the Outlet are a combination of overstock, discontinued, and returned items, and as such, do not come with any warranty. Please note Outlet orders cannot be returned, exchanged, credited, or price-matched. Additionally, all items purchased at the Outlet must be picked up in person, as Rove Concepts does not provide delivery services for these final sale, as-is products.

Your use of this website, roveconcepts.com (“site”), is governed by the following Terms (“Terms”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Rove Concepts.