I DEALT WITH ROVE TOTALLY ON LINE WHICH IS RELATIVELY NEW TO ME .I FOUND FIFI VERY HELPFUL AND SHE ANSWERED ALL MY QUESTIONS

The customer services was very helpful with getting my voucher and credits applied after purchase. Great service.

No hassle throught the shopping process. Received my order(Dresden sofa) within the time frame, assembled it right away and it looks great. One thing need to be mentioned is, there are these two throw pillows appeared in all product photos, but it does not come with the sofa if you read the product details. Overall great experience.

This company is not only fantastic to deal with, but they also sell high quality furniture. This table is so sleek and elegant, paired with my master's chairs my dining room looks so much more chic!

Like the website a lot. Easy to browse. But a tad bit slow.

Great company & products! Are very trustworthy/exceptional service! But.. How can I provide a review on a product? Why is it so difficult? The stars for a product also change when viewing in the product in a list vs. then clicking in, which hurts some of your trust. I wanted to provide some good reviews on your products, but your platform makes it very difficult to do this... So other users may not see my specific feedback. Andrew

This was a first time order. I ended up wanting the membership but during checkout I had a computer glitch and it wasn't included in final checkout. I hit submit without noticing. I contacted customer service through chat room and Jason took care of the problem. Looking forward to my delivery!

My dining table came very quickly and is beautiful! Other reviewers mentioned that it was too heavy, but my husband and I (in our 30's) had no problem unboxing it, bringing it inside and putting it together. It is gorgeous and I'm only sad I didn't order it sooner. The glass top makes cleaning up easy.

I ordered two dining chairs on line. After I entered the payment button the site told me that the sale could not go through at that time and to retry later. Several hours later , I was informed that I had purchased the chairs. Very confusing .

Me encanto todo lo k compre con ustedes

The Marcus Dining table is lovely - very attractive and feels sturdy. Unfortunately the shipping company Rove uses seems to have some difficulty keeping packages intact on cross-country trips. The first table we received came in a box with multiple holes and tears, and when we opened it we discovered 10-12 inch gouges across the surface, as if something had pierced the box and was dragged across the table. When Rove sent us a new table, the box it arrived in again looked torn apart, leading us to fear another damaged table was inside. Fortunately the packaging wasn't fully punctured, and the table was undamaged. While we very much appreciated Rove eventually sending us a new table at no cost, the initial customer service experience was frustrating - I felt as though we were being pressured to accept a discount, which seemed ridiculous - I was not about to pay $800 for a damaged table because the shipping company did a poor job. The customer service rep was also slow in responding - after I declined a second offer of a discount, I had to follow-up after nine days of silence. So there was a happy ending - we now have two tables for the price of one (one damaged) but shipping and customer service were frustrating.