Trustpilot
10668 Reviews

Good Products

Good Products, new designs and easy to order. However shipping charges are too high.
7 months 1 week

We had a very good service at the…

We had a very good service at the showroom in Miami. Thank you to Michael
7 months 1 week

The website was slow

The website was slow, and as a result, cumbersome to use. There are multiple times where the page is loading but there is no user feedback that things are happening in the background. This makes one feel like the website is no longer working. In some cases, the website actually did stop working. I used both Google Chrome and Mozilla Firefox, in both web and mobile. As an example, on web Google Chrome works much better than Firefox. On mobile, however, I couldn't even tap to log in when using Chrome. I used Firefox on mobile and it allowed me to sign in and ultimately purchase the product. I didn't have any exposure to the support team, so I can't comment there. I really liked that there were clear dimensions for the products. The latter made my purchase decision become more confident.
7 months 1 week

The sofa is incredible but it arrived…

The sofa is incredible but it arrived without the middle leg. They sent a new leg immediately but I had paid for white glove delivery and installation at the time that it arrived without the leg. The sofa is extremely heavy so I have not been able to flip the couch over to install it myself.
7 months 1 week

need some clearance on the price of…

need some clearance on the price of different size . nice design
7 months 1 week

Good shopping experience

We love the collections and overall presentation on the website. There were a few bugs while browsing on our iPad which need to be fixed but the shopping experience was pleasant and efficient. We can’t wait to receive our Womb chair!
7 months 1 week

Had a lot of trouble logging in and the…

Had a lot of trouble logging in and the website was super slow but other than that hopefully everything will b good with out order
7 months 1 week

Great

Great! Local company to Vancouver and was happy to see what was in stock.
7 months 1 week

Great response time in terms of…

Great response time in terms of delivery expectations and my order being processed.
7 months 1 week

Great

Great! Amazing and comfy
7 months 1 week

I like the products very much

I like the products very much; cool design and better quality material
7 months 1 week

Very good experience

Very good experience with Rove Concepts :)
7 months 1 week

Rove furniture is well-made and…

Rove furniture is well-made and beautiful. Customer service is professional and responsive. Highly recommend!
7 months 1 week

The sales promotions bounce around too much

The sales bounce around too much. I had thought I’d be getting a 20% voucher that has been available off and on the past few days but that is not the case. If this could be updated, I’d give 5 stars.
7 months 1 week

It would be nice to speak to someone…

It would be nice to speak to someone live to find out the answer to my question.
7 months 1 week

Simple design I liked how the images…

Simple design I liked how the images showed exact specifications. My house is a tight space so knowing the measurements was very helpful
7 months 1 week

The purchasing process was very easy

The purchasing process was very easy. It was very helpful to have someone to speak to about how it looked in their house and it was easy and quick.
7 months 1 week

Great experience + customer service

I had a great experience with customer service team at Rove. I was eager to use my voucher to buy a sleeper sofa last week but ran into a glitch applying the voucher. The team member who assisted me got it resolved right away and I scored a great deal on a gorgeous sleeper sofa. Can't wait for it to arrive!
7 months 1 week

Super lovely stuff

Super lovely stuff. Just wished it would come sooner. Will post back on quality and delivery
7 months 2 weeks

Rove Members Program

The ordering process was super simple for the membership. We joined the Rove Members Program, which provides a great value for customers.
7 months 2 weeks

Order changes…

Customer service helped addressed my changes promptly. I wanted to make changes on my existing order and they were able to help as long as it was not under production. Can’t wait for the arrival of my chairs.
7 months 2 weeks

Everything went great

Everything went great. Customer service A+ made everything very EZ
7 months 2 weeks

Even better value when a member

Easy to order, and very excited about the offerings; the website however was a little slow. I became a member to benefit from the better prices and was pleasantly surprised to learn that I'd also be getting an additional voucher in the mail.
7 months 2 weeks

Beautiful furniture…

Beautiful furniture… I’ve placed my first order with Rove. Initially I was a bit confused about the membership but figured that out quickly with Concierge help. Order was easy to do , good communication since then regarding processing and procedure. I look forward to seeing my new chairs soon
7 months 2 weeks